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A: Long pants and socks that come up above the ankle are important to wear. We prefer that you wear a hard-soled shoe, with a low heel, like a cowboy boot or a paddock boot. Sneakers are OK but they should not have a thick and heavy tread. Please be sure that if you do wear sneakers, that they are firmly tied so that they will not slip off. Open-toed shoes, sandals, and slip-on shoes cannot be worn while working around the horses. The rest of your clothing should be weather appropriate; dressing in layers is often a good option in the cooler months.
We require that ALL riders wear an ASTM-approved safety helmet while mounted or while working with our horses. You may borrow one of ours (these are routinely cleaned and maintained); or, if you wish to purchase your own, please ask your riding instructor for a recommendation as to where you can buy one.
A: If you miss a class due to illness or a conflict in your schedule, this will simply be counted as an absence. We cannot schedule a make-up class for you at another time. Also, we are unable to issue refunds or credits for classes that you miss due to illness or a conflict in your schedule. Please refer to the “Hippotherapy No-Show and Cancellation Policy” for hippotherapy sessions and to the “Equest No-Show and Cancellation Policy” for therapeutic sports riding, driving, and vaulting classes.
A: First, please call the Equest Riding Center at 972-412-1099 to find out if your class has been canceled. There will either be a person answering the phone or a recorded message letting you know what is happening. If we have canceled your class due to severe weather or unsafe driving condition, we will schedule a make-up lesson at the end of the session.
A: If you are participating in therapeutic sports riding, driving, or vaulting, insurance will not cover the fee.
If you are a hippotherapy client, a percentage of the fee MAY be reimbursable since the treatment codes used in hippotherapy are PT or OT treatment codes. Whether or not your insurance will reimburse and to what extent is an agreement reached between each individual and their insurance company. We DO NOT work with insurance companies directly, however, we will provide you with whatever paperwork you need to file a claim. The client is responsible for paying the hourly fee; any reimbursement paid should be made to the individual.
A: We do have a scholarship program for hippotherapy and for group lessons in therapeutic sports riding. Please refer to the Scholarship Application for award criteria. Financial assistance may also be provided by one of the following social service agencies with which we currently have contracts. These agencies include Adalight Home Healthcare, Collin County Special Education Cooperative, Dallas Metrocare Services, Disability Services of the Southwest, Fannin Home Care, Educare, Helping Restore Ability, and Lutheran Social Services.
A: Equest Therapeutic Horsemanship has only one location, located in Wylie, Texas. Many Therapeutic Riding centers are members of the North American Riding for the Handicapped Association (NARHA). A list of NARHA centers can be found at www.NARHA.org
A: Yes! Equest does accept tack, riding clothes and other donations. Donations can be made at the riding center or shipped to 3800 Troy Road, Wylie, Texas 75098. Please always include the donors’ name, address and phone number when making a donation.
A: To become an Equest volunteer, you must complete a volunteer application and attend a training class, which are held before each session. After training, you will choose a class to volunteer the same day each week. Each class is a two-hour time commitment for the span of a 10- or 11-week session.
A: To volunteer in classes, you must be at least 14 and have completed 7th grade, with few exceptions. To volunteer in the barn you must be at least 12 and be supervised by an accompanying adult.
A: Yes. To complete community service hours for school or service groups, you must meet the Equest volunteer requirements. To complete community service restitution (court-appointed) you must be pre-approved.
